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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of rokubet.casino, including the localized version Roku Bet, and apply to your access to and use of all gambling products and services offered via the website (the "Services"). By using the Services you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective from 6 November 2025 and were last updated on that date.

Definitions

In these Terms, unless the context requires otherwise:

  • "Roku Bet", "we", "us", "our" means Abudantia B.V., a company registered in Curaçao, operating rokubet.casino under remote-gaming licence 8048/JAZ2014-034 issued by Antillephone N.V., and any authorised payment or service providers including Striking Stingray Cyprus Limited.
  • "Website" means the online gambling platform available at https://rokubet.casino, including its localized UK-facing presentation identified as Roku Bet.
  • "User", "you", "your" means any person who accesses the Website or registers an account to use the Services, whether or not any bets are placed.
  • "Player Account" or "Account" means a personal, single, registered account opened by you with us in accordance with these Terms.
  • "Bet", "Wager" means any stake of real-money funds or, where applicable, bonus funds placed by you on any game, event, or outcome offered on the Website.
  • "Game(s)" means casino games, live casino games, and any other gambling services made available on the Website from time to time.
  • "Bonus", "Promotion" means any promotional offer, including free spins, bonus cash, cashback, tournaments, or other incentives, made available under specific bonus terms.
  • "Bonus Funds" means any funds or game credits credited to your Account as part of a Bonus or Promotion, which may be subject to wagering and other conditions before withdrawal.
  • "Real-Money Balance" means funds you have deposited and any winnings derived from such funds that are not subject to wagering requirements or other restrictions.
  • "KYC" (Know Your Customer) means the identity, age, source-of-funds and related checks carried out by us to comply with anti-money laundering and counter-terrorist financing obligations.
  • "AML Policy" means our Anti-Money Laundering Policy published at https://rokubet.casino/en/aml-policy, as amended from time to time.
  • "Privacy Policy" means our Privacy Policy published at https://rokubet.casino/en/privacy-policy, which describes how we process personal data.
  • "Responsible Gaming Policy" means the information and tools described at https://rokubet.casino/en/responsible-gaming.
  • "Prohibited Jurisdiction" means any country or territory in which online gambling is illegal under local law or from which we decide not to accept players for risk or regulatory reasons, which may include the United Kingdom if applicable law so requires.

Account Registration

Eligibility and Age Requirements

  • Legal age: You may register and use an Account only if you are at least 18 years old. For residents of the United Kingdom, you must be 18 or over to participate in any gambling activity. We will void any bets and cancel any winnings if we reasonably believe you were under 18 at the time of registration or betting.
  • Legality in your country: You are responsible for ensuring that accessing and using offshore online gambling services such as rokubet.casino is lawful in your jurisdiction. We do not provide legal advice and may restrict or close Accounts where we believe your use of the Services breaches applicable law, including UK gambling laws.
  • One account only: You may hold only one Player Account with us. Duplicate or linked Accounts may be closed and any Bonuses cancelled. We may consolidate balances and treat related Accounts as a single Account.

Registration Process and KYC

  • Account creation: To create an Account you must complete the online registration form, providing at least your full name, date of birth, country of residence, contact details, and chosen login credentials. You must confirm your email address (and, where applicable, your mobile number) through verification links or codes sent to you.
  • KYC checks: We may, at registration and at any later time, require you to provide identity and address documents (such as passport, national ID card, driving licence, and proof of address), payment method verification, and evidence of source of funds or source of wealth. As described in our AML Policy, we may request certified or notarised copies where necessary.
  • Timing and restrictions: Until satisfactory KYC has been completed, we may limit your ability to deposit, wager, or withdraw. We may suspend or close your Account and report to relevant authorities where we identify fraud, money laundering, terrorist financing, or other suspicious activity.

User Obligations

  • Accuracy of information: You must ensure that all information provided during registration and throughout your use of the Services is complete, accurate, and up to date. You must promptly update your details through the Website or by contacting support if they change.
  • Account security: You must keep your login credentials confidential and must not share your Account with any other person. You are responsible for all activity conducted through your Account, whether or not you authorised it, unless we have failed to take reasonable steps to secure our systems.
  • Prohibition on third-party use: You must not allow third parties, including minors or persons self-excluded from gambling, to use your Account. You must not use any other person's payment instruments or Accounts to fund your gambling activity without their lawful authorisation.
  • Self-exclusion and limits: You may request self-exclusion or apply limits by following the procedures outlined in our Responsible Gaming Policy. In particular, you may email support@rokubet.casino to request self-exclusion. As we are licensed in Curaçao and not regulated by the UK Gambling Commission, we are not part of the UK GamStop scheme; self-exclusion with us will therefore not apply to other operators.

Betting & Gameplay Rules

Placing Bets

  • Offer and acceptance: A Bet is deemed placed when it has been accepted by our servers and appears in your betting or game history. Only Bets recorded in our systems are considered valid. Screenshots or local errors on your device do not constitute evidence of a Bet.
  • Minimum and maximum stakes: Each Game has minimum and maximum bet limits, which are displayed on-screen or in the game rules. We reserve the right to adjust these limits at any time. You must ensure that your Bet is within the permitted range before confirming it.
  • Account balance: You may place Bets only up to the available balance in your Account. If your balance is insufficient, the Bet will not be accepted. We do not provide credit for gambling purposes and, in line with UK requirements, do not permit UK-issued credit cards to be used for gambling transactions.

Game Rules and Fairness

  • Game-specific rules: Each Game is subject to its own rules, pay tables, and special conditions provided by us or by the game provider. By participating in a Game, you agree to be bound by those rules as well as these Terms. In any conflict, the game rules displayed within the Game generally prevail for that Game.
  • Random number generators: Most Games rely on random number generator ("RNG") software to produce fair and random outcomes. We use game content from third-party providers which implement RNGs intended to meet industry standards. Where applicable, such RNGs may be tested by independent laboratories.
  • Time-outs and inactivity: If you are disconnected or inactive for a certain period, the Game may automatically complete the round based on the last recorded state, or the Bet may be voided, depending on the game rules. The outcome recorded on our servers will be deemed final.

Bet Cancellation, Errors and Misconduct

  • Cancellation and modification: Once a Bet has been accepted by our systems, you cannot normally cancel or modify it. We may, in our discretion, reject, void, or adjust Bets that clearly arise from technical errors, incorrect pricing, or malfunction.
  • Obvious errors and malfunctions: If a Game or any functionality behaves abnormally, displays incorrect information, or otherwise malfunctions, all Bets affected by such error may be voided and stake amounts returned. We will not be liable for winnings that would otherwise have been paid but for the error.
  • Conduct in live casino and chats: You must behave respectfully in all live casino environments, chats, and interactions with staff and other players. The following is strictly prohibited: insults, harassment, hate speech, obscene or abusive language, promotion of illegal activities, spamming, collusion, or any attempt to manipulate Games or other players.
  • Fraud and prohibited tools: You must not use bots, automated betting software, scripts, or exploit bugs, loopholes, or latency for unfair advantage. We may void Bets, confiscate funds, and close Accounts where we reasonably suspect cheating, collusion, bonus abuse, or any form of fraud.

Bonus Terms

General Bonus Conditions

  • Separate bonus terms: All Bonuses and Promotions available on the Website are governed by these Terms and the specific bonus terms set out on the promotions page at https://rokubet.casino/en/promotions. In case of conflict, the specific bonus terms for a given Promotion will prevail.
  • Eligibility: Bonuses may be restricted by country, currency, payment method, or user segment. Not all Promotions are available to all Users, including Users accessing rokubet.casino from the UK. We may set individual limits or exclude you from certain Promotions where required by risk or responsible gambling considerations.
  • Activation: To activate a Bonus, you may need to opt in, enter a bonus code, or meet a minimum deposit requirement within a specified period. Failure to meet these conditions within the timeframe stated for the Promotion (as of 2025) may result in the Bonus expiring.

Wagering Requirements and Bonus Use

  • Wagering requirements: Bonus Funds and any winnings derived from them may be subject to wagering requirements (for example, a requirement to wager the bonus amount and/or deposit amount a specified number of times) before they become withdrawable. The applicable wagering multiplier, eligible games, and time limits will be stated in the relevant bonus terms.
  • Game weighting and contribution: Different Games may contribute differently towards wagering requirements. For example, slot games may contribute 100%, while table games or live casino may contribute a lower percentage or be excluded. The specific contribution rates are shown in the bonus terms.
  • Bonus order of play: When you have both Real-Money Balance and Bonus Funds, we may determine the order in which they are used for Bets. The prevailing rules are explained in the bonus terms and may affect which part of your balance is withdrawable.

Prohibited Actions and Bonus Abuse

  • Prohibited games and strategies: Certain Games or bet types may be excluded from wagering requirements or may be considered abusive when used with Bonus Funds (for example, low-risk betting systems, equal covering bets, or hedging). These prohibitions will be listed in the relevant bonus terms; placing such Bets may result in confiscation of Bonus Funds and associated winnings.
  • Multiple Accounts and collusion: Creating multiple Accounts, acting in collusion with others, or otherwise attempting to obtain Bonuses unfairly is strictly prohibited. We may cancel Bonuses, confiscate funds, and close Accounts where bonus abuse is identified.
  • Combination of promotions: Unless explicitly allowed, Bonuses and Promotions cannot be combined. Where multiple Promotions are active, we may decide the order in which they apply and may restrict you to one active Bonus at a time.
  • Bonus expiry: Bonuses, free spins, and winnings derived from them may expire if the wagering requirements or other conditions are not met within the time limit stated in the promotion (as of 2025). Expired Bonuses and any associated winnings will be removed from your Account.

Payments & Withdrawals

Deposits

  • Payment methods: We make available various deposit methods, which may include debit cards, e-wallets, bank transfers, vouchers, and, where permitted, certain cryptocurrencies. The available options for your country and currency are displayed in the cashier section of the Website.
  • Credit card restrictions for UK: In accordance with UK regulatory standards, we do not allow UK-issued credit cards to be used for funding gambling activity. UK Users must use permitted alternatives such as debit cards or other methods shown in the cashier.
  • Fees and limits: We do not normally charge deposit fees, but your payment provider may. Minimum and maximum deposit limits apply per transaction and may vary by method and jurisdiction. Current limits are displayed in the cashier and may be updated in 2025 and beyond.
  • Third-party processors: Payments may be processed by our affiliated and third-party processors, including Striking Stingray Cyprus Limited, a company registered in Cyprus (company number as notified on the payment page and receipts; historical references include HE 396869 and HE 396814). Use of such processors does not affect your obligations under these Terms.

Withdrawals

  • General conditions: You may request withdrawals of your Real-Money Balance, subject to completion of required KYC checks and compliance with these Terms. Withdrawals of funds linked to Bonuses are permitted only once all applicable wagering and bonus conditions have been satisfied.
  • Method and currency: Wherever possible, withdrawals will be made using the same method and currency used for deposit. We may require you to withdraw via a particular method where necessary to satisfy AML or card scheme rules.
  • Processing times: We aim to review withdrawal requests within a reasonable time, and typically within several business days. Actual receipt of funds may depend on your bank or payment provider and can vary. Additional checks may extend processing times, especially where we need further documentation in line with our AML Policy.
  • Limits and instalments: We may apply minimum and maximum withdrawal limits per transaction, per day, per week, or per month, as set out in our main terms at https://rokubet.casino/en/terms-and-conditions. Where your withdrawal request exceeds applicable limits, we may pay it in instalments over several periods.

Refunds, Chargebacks and Account Reviews

  • Refund policy: Deposits are generally considered final and non-refundable once used to place Bets. We may, in exceptional circumstances and at our discretion, consider a refund of unused deposit funds. Any refund does not affect our right to close or restrict your Account.
  • Chargebacks: If you initiate a chargeback or payment dispute, we may suspend your Account, recover any funds owed, and provide relevant information to payment providers and authorities. We may deduct chargeback amounts and associated fees from your balance.
  • Correction of errors: If funds are credited to your Account in error (for example, due to a technical or human mistake), we may reverse the transaction and adjust your balance. You must notify us immediately if you become aware of any incorrect crediting of funds and must not withdraw or use such funds.

Limitation of Liability

Our Obligations

  • Provision of Services: We will provide the Services with reasonable skill and care and use reasonable efforts to maintain accurate recording of Bets and outcomes. We will operate the Website in accordance with our Curaçao licence and applicable laws and regulations, subject to the limitations set out in these Terms.
  • Fairness of Games: We will endeavour to ensure that Games operate as described and that RNG-based outcomes are fair and not manipulated in favour of either party. Where a malfunction or error is identified, we will take reasonable steps to investigate and, if appropriate, rectify any impact on Players.
  • Compliance and responsible gambling: We will maintain AML and KYC frameworks and responsible gambling measures in line with our AML Policy and Responsible Gaming Policy. However, these measures may differ from those applicable to operators licensed by the UK Gambling Commission.

Exclusions and Limitations

  • No warranty of uninterrupted service: The Website and Services are provided on an "as is" and "as available" basis. We do not warrant that access will be uninterrupted, timely, secure, or error-free. Technical failures, maintenance, or network issues may temporarily suspend the Services.
  • Technical failures and disconnections: We are not liable for any loss or damage caused by failures of telecommunications, internet connectivity, hardware, software (including your device or browser), or other events beyond our reasonable control. In such cases, the records on our servers will be deemed conclusive.
  • Maximum liability: To the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with a specific Bet or Game is limited to: (i) the amount of the Bet placed and accepted by us in respect of that Game; or (ii) where the liability relates to funds in your Account, the lesser of your available balance and the amount actually in dispute. We do not accept liability for indirect, consequential, or special damages, including loss of profits or business opportunities.
  • Regulatory limitations for UK residents: As rokubet.casino is licensed in Curaçao and is not regulated by the UK Gambling Commission, certain UK-specific protections (including mandatory fund segregation rules, GamStop, and UKGC-approved Alternative Dispute Resolution schemes) do not apply. Nothing in these Terms excludes or limits any liability that cannot be excluded under mandatory consumer protection laws, including those of the UK where they apply.

Intellectual Property Rights

Ownership

  • Website content: All intellectual property rights in the Website and Services, including but not limited to software, source code, databases, trademarks, logos, designs, text, graphics, audio, video, and other content, are owned by or licensed to Roku Bet and its licensors.
  • Trademarks: The names, logos, and trade dress associated with Rokubet and rokubet.casino are protected trademarks or registered trademarks of their respective owners. You may not use any such marks without our prior written consent.

Permitted and Prohibited Use

  • Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment purposes in accordance with these Terms.
  • Prohibited copying and distribution: You must not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written permission.
  • Reverse engineering and interference: You must not reverse engineer, decompile, disassemble, or attempt to discover the source code, algorithms, or underlying structure of the software used for the Services, nor interfere with or disrupt servers, security features, or data integrity.

Privacy & Data Protection

Your use of the Website and Services is subject to our Privacy Policy available at https://rokubet.casino/en/privacy-policy, which explains how we collect, use, store, and share your personal data, as well as how cookies and similar technologies are used.

  • Data processing: By using the Services, you acknowledge that we will process your personal data as described in the Privacy Policy, including for KYC and AML checks, responsible gambling measures, and service improvement.
  • Legal bases and rights: We process personal data on the legal bases outlined in the Privacy Policy and in accordance with applicable data protection laws. You may have rights to access, rectify, erase, or restrict processing of your data, and to object to certain processing or request portability, subject to legal limitations.
  • Third-party sharing: We may share your information with payment providers, game providers, and relevant authorities or regulators where required for compliance with law, our AML Policy, or the protection of our legitimate interests, in line with the Privacy Policy.

Changes to Terms

Amendment Procedure

  • Right to modify: We may amend these Terms from time to time to reflect changes in law, regulatory requirements, business practices, or the Services. The updated Terms will be published at https://rokubet.casino/en/terms-and-conditions with the effective date clearly indicated.
  • Notice of changes: Where changes are material, we will take reasonable steps to notify you, which may include email notifications, on-site messages, or prominent banners when you next log in, particularly for Users accessing Roku Bet.
  • Continued use: By continuing to use the Services after the effective date of the updated Terms, you will be deemed to have accepted the changes. If you do not agree with the amended Terms, you must stop using the Services and may request closure of your Account.

Termination & Suspension

Our Right to Suspend or Close Your Account

  • Grounds for suspension or termination: We may suspend or close your Account, cancel Bets, and withhold or confiscate funds where we reasonably suspect or identify: breach of these Terms; provision of false or misleading information; underage gambling; fraud or attempted fraud; chargebacks; money laundering or terrorist financing; abuse of Bonuses; use of bots or prohibited tools; or any other unlawful or improper behaviour.
  • Regulatory or risk-based action: We may also suspend or close your Account if required by law, by our regulators in Curaçao, by payment providers, or where we decide, on risk grounds, to cease offering the Services in your jurisdiction, which may include the UK.
  • Notice: Where reasonable, we will inform you by email of the reasons for suspension or closure and any steps you may take to rectify the situation. However, in cases involving serious suspected fraud, money laundering, or other criminal activity, we may be restricted from providing full details.

Effect of Termination

  • Balance on closure: Upon closure of your Account (whether by you or by us), we will, subject to any rights we have to withhold or confiscate funds under these Terms or applicable law, return any remaining Real-Money Balance to you using a payment method reasonably determined by us.
  • Bonus and promotional funds: On termination, all unused Bonuses, free spins, and other promotional benefits, and any associated winnings that have not yet met applicable wagering requirements, may be cancelled and removed from your Account.
  • Record-keeping: We may retain records of your Account and transactions for the period required by law, regulatory rules, and our AML Policy, including beyond the date of closure, up to and including periods extending into and beyond 2025.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law: These Terms, your Account, and all disputes arising out of or in connection with your use of the Services are governed by the laws of Curaçao, without regard to conflict-of-law principles, subject to any mandatory consumer protection laws that apply in your country of residence.
  • UK consumer rights: If you are a consumer resident in the United Kingdom, you may have certain non-excludable rights under UK law, such as the Consumer Rights Act 2015. Nothing in these Terms affects any mandatory rights you have under such laws where they apply notwithstanding the choice of Curaçao law.

Dispute Resolution

  • Internal complaints: If you have a complaint about the Services, you should first contact our customer support at support@rokubet.casino or via live chat. Provide full details of the issue, including relevant screenshots and transaction references. We will investigate and aim to respond within a reasonable time.
  • Escalation to regulator: If, after exhausting our internal complaints procedure, your dispute remains unresolved, you may lodge a complaint with our Curaçao regulator using the form at https://certs.gaminglicences.com/complaints, referencing our licence number 8048/JAZ2014-034. Response times for such complaints may exceed three months.
  • Court jurisdiction: Subject to the preceding paragraph, you agree that any legal proceedings will be brought before the competent courts of Curaçao. This does not limit any mandatory right you may have, as a consumer resident in the UK or another country, to bring proceedings in your home courts where such right cannot be waived.
  • Licence verification: You can verify our licence status by visiting the Antillephone validator, including https://validator.antillephone.com/validate?domain=rokubet.casino. Depending on the registry, the licence entry may reference our previous domain rokubet.com.

Contact Information

Customer Support

  • Email support: For general queries, technical issues, account questions, responsible gambling requests (including self-exclusion), and complaints, you can contact us at support@rokubet.casino. Our support team aims to operate 24/7 in 2025.
  • Live chat: Live chat support is available on the Website, typically on a 24/7 basis. You can access live chat after logging in to your Account, where available.

Legal and Regulatory Contacts

  • Legal correspondence: Any formal legal notices or communications relating to these Terms should be sent by email to support@rokubet.casino with the subject line clearly marked "Legal Notice". We may request additional information or documentation to verify your identity before discussing Account-specific matters.
  • Regulator complaints: Regulatory complaints regarding our conduct as a licence holder may be submitted via Antillephone N.V.'s complaint form at https://certs.gaminglicences.com/complaints, after you have first attempted to resolve the matter with us directly.
  • Postal address and telephone: As of 2025, we primarily provide support and legal contact through electronic means and do not offer a dedicated public telephone hotline or general postal correspondence address for customer support in the UK. Any such details, if introduced, will be published on https://rokubet.casino and will form part of these Terms from the date of publication.