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Privacy Policy

This Privacy Policy explains how Roku Bet collects, uses, shares and protects personal data in connection with the Roku Bet offering on the website rokubet.casino. It applies to all players, prospective players and other visitors who access rokubet.casino from the United Kingdom and, where relevant, from other countries. By creating an account, placing bets or otherwise using rokubet.casino, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective as of 6 November 2025 and may be updated as described in the "Updates" section below.

Who We Are

The online casino services offered under the brand "Roku Bet" for the Roku Bet audience on rokubet.casino are operated by Abudantia B.V., a company incorporated under the laws of Curaçao and licensed to provide remote gaming services by Antillephone N.V. under Master Licence No. 8048/JAZ2014-034. Abudantia B.V. acts as the data controller for personal data processed in connection with rokubet.casino.

For certain payment transactions, Abudantia B.V. is supported by its payment processing subsidiary Striking Stingray Cyprus Limited, a company incorporated in Cyprus. Striking Stingray Cyprus Limited acts as a payment processor and, in some cases, as a joint or separate controller for anti-fraud and compliance checks. Public sources refer to registration numbers HE 396869 and HE 396814 for this entity; the definitive registration details are those recorded with the Registrar of Companies of Cyprus and can be confirmed on request.

Because Abudantia B.V. is established in Curaçao and provides services to players in the United Kingdom and other countries, it applies the requirements of the UK General Data Protection Regulation ("UK GDPR") and, where applicable, the EU General Data Protection Regulation ("EU GDPR") and comparable local laws when handling personal data of individuals located in those jurisdictions.

If you have questions about this Privacy Policy or about how your personal data is processed, you can contact our data protection contact point as follows:

  • Email: support@rokubet.casino (please include "Data Protection" in the subject line)
  • Website: https://rokubet.casino (via on-site live chat and contact forms, where available)
  • Postal address: Abudantia B.V., registered in Curaçao (full registered office details as filed with the Curaçao Chamber of Commerce; available on request)

What Personal Data We Collect

When you use rokubet.casino in connection with the Roku Bet offering, we collect different categories of personal data. Some information is provided directly by you, some is generated by your use of our services, and some may be obtained from third parties (for example, payment providers or verification services). The main categories are:

  • Identification and contact data: first and last name, username, date of birth, country and address of residence, email address, telephone number and other contact details you provide during registration or account management.
  • Account and gameplay data: account ID, login credentials (stored in encrypted or hashed form), language and currency preferences, game selections, betting history, wins and losses, bonuses used, session duration, responsible gambling tools you apply (such as self-exclusion), and communications with customer support.
  • Verification and compliance data: documents and information collected for know-your-customer ("KYC") and anti-money-laundering ("AML") purposes, such as copies of identity documents, proof of address, proof of funds, payment account ownership documents and, where required under our AML policy or by regulators, notarised documents or other enhanced due diligence materials.
  • Payment and financial data: information about deposits and withdrawals, including payment method, partial card details or IBAN (as applicable), transaction identifiers, transaction history, chargeback information and related billing data. Sensitive financial data is typically processed by our payment processors such as Striking Stingray Cyprus Limited, acting on our instructions.
  • Technical and usage data: IP address, device identifiers, operating system, browser type and version, time zone, approximate location based on IP, access times, login logs, pages viewed, clicks, referral URLs and other standard web log information generated by your use of rokubet.casino.
  • Behavioural and analytics data: aggregated and sometimes pseudonymised information about how you interact with our website and services, including navigation paths, interactions with promotions, responsiveness to emails, preferences inferred from game choices, bet sizes and device use patterns. This information may be linked to your account to detect fraud, enforce gaming rules and personalise your experience, subject to applicable law.
  • Marketing and communication data: your marketing preferences, records of consents and withdrawals of consent, subscription status to newsletters or promotional messages, and logs of email or push campaigns sent to you and whether you opened or interacted with them.
  • Cookies and similar technologies: identifiers and other data stored or read from your device through cookies, pixel tags, SDKs, local storage or similar technologies. These may include session identifiers, authentication tokens, device identifiers, analytics identifiers and advertising-related IDs. Further details are provided in the "Cookies & Tracking Technologies" section below.
  • Complaint and dispute data: information you provide in complaints or disputes submitted to our support team, to the Curaçao regulator Antillephone N.V. through their complaint form (https://certs.gaminglicences.com/complaints), or to other supervisory authorities, as well as our internal records of the handling and outcome of such cases.

Legal Basis for Processing

Under the UK GDPR, EU GDPR and similar data protection laws, we must have a legal basis to process your personal data. Depending on the specific context, one or more of the following legal grounds apply when we process personal data in connection with rokubet.casino for the Roku Bet audience:

  • Performance of a contract: We process personal data where it is necessary to enter into and perform our contract with you, including:
    • creating and managing your player account on rokubet.casino;
    • providing access to games, processing bets and settling winnings and losses;
    • processing deposits and withdrawals, including through payment partners such as Striking Stingray Cyprus Limited;
    • providing customer support, handling your queries and troubleshooting technical issues.
  • Compliance with legal obligations: We process personal data to comply with our legal and regulatory obligations, particularly those related to remote gambling, AML and counter-terrorist financing, fraud and crime prevention, tax reporting and bookkeeping. This includes:
    • verifying your identity, age and residence (KYC);
    • monitoring transactions and gameplay patterns for suspicious activity;
    • retaining records for legally required periods;
    • responding to lawful requests from competent authorities and regulators, including Antillephone N.V. in Curaçao and other authorities with jurisdiction.
  • Legitimate interests: We rely on our legitimate interests where they are not overridden by your rights and interests, including:
    • protecting the integrity and security of rokubet.casino and preventing abuse, fraud and cheating;
    • improving our services, games and website layout based on aggregated analytics and usage data;
    • personalising your experience, such as recommending games you may enjoy, within the boundaries of applicable marketing rules;
    • defending our legal rights, pursuing or defending claims and managing business risks.
  • Consent: In certain situations we will ask for your consent before processing your data. This includes:
    • sending you electronic direct marketing communications (such as promotional emails or SMS) where required by law;
    • using non-essential cookies or similar technologies for advertising or advanced analytics purposes;
    • sharing data with specific advertising partners where this is not otherwise justified by legitimate interests.
    You can withdraw your consent at any time, as explained in the "Your Rights" section.
  • Protection of vital interests and important public interest: In rare circumstances, we may process personal data to protect the vital interests of you or another person (for example, where we are required by law or a regulator to act on suspected problem gambling behaviour), or to assist law enforcement in preventing serious crime, subject to applicable legal safeguards.

Where we process personal data of individuals located in Mexico, we also take into account the principles and legal bases set out in the Mexican Federal Law on Protection of Personal Data Held by Private Parties and related regulations, particularly regarding consent, information duties, purpose limitation and proportionality.

Purpose of Processing

We use personal data collected through rokubet.casino for the Roku Bet offering for the following purposes, always in line with the legal bases described above:

  • Provision of casino services: to register and manage your account; enable deposits, betting, game play and withdrawals; credit bonuses; apply game rules and payouts; enforce terms and conditions; handle self-exclusion and other responsible gambling tools; and provide general customer service.
  • Verification, compliance and risk management: to verify your identity, age, location and eligibility to use our services; conduct KYC and AML checks; obtain and review supporting documents, including notarised documents where required under our AML policy; monitor transactions and gameplay for suspicious or irregular patterns; prevent fraud, money laundering, abuse of bonuses and other prohibited activities; and comply with regulatory reporting obligations.
  • Improvement of services and user experience: to analyse usage and performance data in order to understand how players use rokubet.casino; identify technical issues; develop new features and games; optimise navigation, layout and content; and test and enhance the stability and security of our systems.
  • Personalisation and marketing: to personalise certain aspects of your experience, such as recommending games or promotions that may be of interest; to send you service messages about your account and transactions; and, subject to your consent where required, to send you promotional communications about offers, tournaments and bonuses available on rokubet.casino.
  • Analytics and statistics: to compile aggregate statistics on the use of our services, success of promotions, performance of marketing campaigns and overall business performance. Where feasible, analytics data is used in aggregated or pseudonymised form to reduce privacy impact.
  • Security and fraud prevention: to authenticate users, maintain security logs, detect and prevent unauthorised access, cheating or other malicious activity; to manage and enforce IP, device and behavioural-based controls; and to cooperate with payment providers and other partners on fraud detection and chargeback management.
  • Legal and regulatory purposes: to respond to lawful requests from courts, regulators (including Antillephone N.V. and other authorities), law enforcement or other public bodies; to enforce our Terms and Conditions and other policies; to manage disputes; and to protect our rights, property and safety as well as those of our players, partners and staff.

Disclosure & Sharing

We do not sell your personal data. However, in order to operate rokubet.casino for the Roku Bet audience and to comply with legal and contractual obligations, we may share personal data with the following categories of recipients, always subject to appropriate safeguards:

  • Group companies and affiliates: Abudantia B.V., Striking Stingray Cyprus Limited and, where relevant, other entities within the same group that support gaming operations, payment processing, risk management, compliance and customer support.
  • Payment service providers and banks: providers that process deposits, withdrawals and other financial transactions on our behalf or in cooperation with us, including card processors, e-wallet providers, bank transfer services and fraud prevention services. These entities receive only the data necessary to process your transactions and perform associated anti-fraud checks.
  • Technical and operational service providers: companies that provide hosting, cloud storage, content delivery networks, customer support platforms (including live chat), email services, SMS gateways, analytics tools, security solutions and other IT or operational services. These providers act mainly as data processors under our instructions.
  • Game providers and platform partners: third-party game studios and platform providers that supply casino games and may process gameplay data (such as bets, wins, game rounds and session data) to ensure fairness, resolve technical issues and comply with regulatory controls.
  • Regulators and authorities: competent regulators, supervisory authorities and law enforcement agencies, including Antillephone N.V. in Curaçao, tax authorities, AML units and other competent public bodies, where disclosure is legally required or where we are permitted to do so in order to protect our legitimate interests or those of third parties.
  • Professional advisers: lawyers, auditors, accountants, consultants and similar professionals who are bound by confidentiality obligations and who assist us with legal, financial, compliance or business matters.
  • Advertising and marketing partners: subject to your consent where required and to applicable legal restrictions, we may share pseudonymised or aggregated information with advertising networks, affiliate partners or marketing technology providers to measure campaign performance, manage affiliate programmes and avoid bonus abuse.
  • Successors in business: in the event of a reorganisation, merger, acquisition, asset sale or similar corporate transaction involving Abudantia B.V. or the Rokubet brand, personal data may be transferred to the relevant successor or acquirer, subject to the continuation of safeguards and privacy commitments that are at least as protective as those set out in this Policy.

Whenever we share personal data with third parties, we require them (through contracts and other safeguards) to protect the confidentiality and security of the data and to process it only for the purposes permitted by law and described in this Privacy Policy or the relevant contract.

International Transfers

Because Abudantia B.V. is based in Curaçao and uses service providers and partners located in multiple countries, your personal data may be processed in, or transferred to, countries outside the United Kingdom and the European Economic Area ("EEA"). These countries may have different data protection laws and may not provide the same level of protection as the UK or EEA. In particular:

  • Curaçao: Core gaming operations and regulatory oversight are conducted from Curaçao, where Abudantia B.V. is established and supervised by Antillephone N.V. under licence 8048/JAZ2014-034. Data related to your account, gameplay and compliance checks may be processed in Curaçao.
  • Cyprus and other EEA jurisdictions: Payment processing activities through Striking Stingray Cyprus Limited and certain technical or support services may be performed from within the EEA (including Cyprus). The UK has recognised the EEA as providing an adequate level of data protection, and transfers to these locations are therefore permitted under the UK GDPR.
  • Other third countries: Some of our technical, support or analytics providers may be located in other countries outside the UK and EEA. Where we use such providers, we put in place appropriate safeguards to protect your data.

For transfers of personal data from the UK or EEA to countries that do not benefit from an adequacy decision, we rely on legally recognised transfer mechanisms, including:

  • Standard Contractual Clauses (SCCs) or their UK equivalents, incorporated in our contracts with relevant service providers, partners or group entities;
  • contractual and organisational measures to ensure that data is handled securely and in line with this Policy (for example, access controls, encryption and data minimisation);
  • where appropriate, your explicit consent or other lawful derogations for specific transfers.

Further information about international transfers and copies of the main safeguards (where not subject to confidentiality obligations) can be obtained by contacting us at support@rokubet.casino.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulators. Retention periods may vary depending on the type of data and the context of processing, but we apply the following general principles for rokubet.casino in connection with the Roku Bet offering:

  • Account and identification data: basic account details (such as name, contact details, account history and KYC information) are generally retained for the duration of your relationship with us and for up to five (5) years after account closure, to comply with AML and record-keeping obligations and to defend legal claims. In some cases, national or local laws may require retention for longer periods.
  • Transaction and payment records: records of deposits, withdrawals, wagers, wins and losses and associated financial information are retained for at least five (5) years from the date of the transaction, or longer where required for tax, accounting or AML purposes.
  • Technical and log data: server logs, security logs and similar technical records are typically retained for between six (6) months and two (2) years, depending on their nature and the security or compliance purpose they serve.
  • Marketing data: information about your marketing preferences and interactions with marketing communications is retained for as long as you remain subscribed and for a reasonable period after you opt out, in order to demonstrate compliance with your choices and legal requirements.
  • Complaint and dispute data: documents and records relating to complaints, regulatory requests and disputes (including complaints submitted to Antillephone N.V. or other authorities) are retained for the duration of the complaint and for the limitation period applicable to potential related claims.

When personal data is no longer required for the purposes for which it was collected and there is no legal requirement or legitimate interest to continue processing it, we will securely delete, anonymise or aggregate it so that it no longer constitutes personal data. If you exercise your right to erasure, we will also assess whether we can delete the data or whether we must retain certain information due to legal or regulatory obligations, as explained in the "Your Rights" section.

Your Rights

Individuals whose personal data we process in connection with rokubet.casino and the Roku Bet offering have various rights under the UK GDPR, the EU GDPR (where applicable) and, for individuals located in Mexico, the Mexican Federal Law on Protection of Personal Data Held by Private Parties and its regulations. These rights include:

  • Right of access: you can request confirmation of whether we process personal data about you and obtain a copy of such data, together with information about how and why it is processed.
  • Right to rectification: you can ask us to correct inaccurate personal data and to complete incomplete data, taking into account the purposes of processing. You should also keep your account information up to date via your profile settings where possible.
  • Right to erasure: in certain circumstances, you can request deletion of your personal data (for example, where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where you successfully object to processing). However, we may need to retain some data where required by law (for example, AML and gambling regulations) or where necessary to establish, exercise or defend legal claims.
  • Right to restriction of processing: you can request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data or when you have objected to processing and we are verifying our grounds.
  • Right to object: you can object at any time to processing based on our legitimate interests, including profiling related to such interests. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for legal claims. You also have an absolute right to object to direct marketing, including profiling related to marketing.
  • Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you may request to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
  • Right to withdraw consent: where we rely on your consent (for example, for certain marketing or optional cookies), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
  • Rights under Mexican law (ARCO rights): for individuals located in Mexico, the Mexican Federal Law on Protection of Personal Data Held by Private Parties grants rights of Access, Rectification, Cancellation and Opposition ("ARCO"), as well as the right to revoke consent. We seek to honour these rights by applying procedures equivalent to those described above, subject to any stricter requirements under Mexican law.

How to exercise your rights: You may exercise your rights by contacting us at support@rokubet.casino with sufficient information to identify your account and specifying the right you wish to exercise. For security, we may ask you to provide additional information to verify your identity before responding. We will respond to your request without undue delay and, in principle, within one (1) month of receipt. This period may be extended by up to two (2) further months for complex or numerous requests, in which case we will inform you about the extension and reasons.

In most cases, we handle rights requests free of charge. However, we may charge a reasonable fee or refuse to act on a request where it is manifestly unfounded or excessive, particularly because of its repetitive character, as permitted by applicable law.

Cookies & Tracking Technologies

Rokubet.casino uses cookies and similar tracking technologies to enable core functionality, improve user experience, perform analytics and, where permitted, deliver personalised content and promotions for the Roku Bet offering. Cookies are small text files that are stored on your device when you visit our website; they may be set by us ("first-party" cookies) or by third parties providing services to us ("third-party" cookies). The main types of cookies and similar technologies we use include:

  • Strictly necessary / functional cookies: session cookies and persistent cookies that are essential for the operation of rokubet.casino, such as those that keep you logged in, maintain your session state, remember your language preferences and enable secure account-related operations. These cookies are usually set in response to actions you take and cannot be switched off without affecting site functionality.
  • Analytics and performance cookies: cookies and similar technologies used to collect information about how visitors use our website, such as which pages are visited most frequently, how users navigate the site and where errors occur. This data helps us improve the performance and usability of rokubet.casino. We may use first-party analytics tools or trusted third-party providers, in each case subject to appropriate data protection safeguards.
  • Advertising and marketing cookies: subject to your consent where required, we may use cookies, pixels or similar technologies to measure the effectiveness of promotions, track affiliate referrals, avoid bonus abuse and, in some cases, show you more relevant content or offers. These may involve identifiers that allow us or our partners to understand whether you visited our site or interacted with particular campaigns.

Managing cookies: When you first visit rokubet.casino, you may see a cookie banner or preference panel that allows you to accept or manage certain categories of cookies, subject to technical implementation and applicable law. You can also manage or disable cookies through your browser settings, usually found under "Privacy" or "Security" options. Please note that blocking or disabling certain cookies may affect your ability to use some features of rokubet.casino, including access to your account or participation in games. For more detailed information about particular cookies in use and their retention periods, please refer to the cookie information provided within this Privacy Policy section or any dedicated cookie controls made available on the site.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration or destruction. In the context of rokubet.casino and the Roku Bet offering, these measures include, among others:

  • Encryption in transit and at rest: data transmitted between your browser and our systems is protected using industry-standard Transport Layer Security (TLS) protocols (TLS 1.2 or higher). Where appropriate, sensitive data is encrypted or otherwise protected at rest on our servers or those of our service providers.
  • Access controls and authentication: access to personal data is limited to authorised personnel and service providers who need it to perform their duties. Access rights are granted on a "need-to-know" basis and are regularly reviewed. We implement authentication measures for administrative access and encourage the use of strong credentials by users.
  • Secure development and infrastructure: we employ secure coding practices, regular software updates, vulnerability management and logging to detect and respond to potential threats. Infrastructure providers are selected based on their reliability, security posture and compliance with recognised industry standards.
  • Monitoring, auditing and testing: we maintain logs and monitoring systems to identify unusual activity, potential abuse or security incidents. Where appropriate, we conduct audits or tests of our systems and controls, internally or with the help of specialist partners.
  • Staff training and policies: employees and contractors who handle personal data receive training on data protection, confidentiality and security obligations. Internal policies and procedures set out clear responsibilities and measures for handling personal data safely.
  • Incident response: we have procedures in place to detect, investigate and respond to potential personal data breaches. Where required by law, we will notify relevant supervisory authorities and affected individuals without undue delay, taking into account the nature and gravity of the incident.

We aim to align our information security practices with recognised standards such as ISO/IEC 27001 and SOC 2, as far as is proportionate to our operations, although this does not imply that we hold formal certifications under these standards. While we strive to protect your data, no system can be completely secure; you also play an important role by keeping your login details confidential and notifying us promptly if you suspect unauthorised access to your account.

Complaints & Contacts

If you have questions, concerns or complaints about how your personal data is processed in connection with rokubet.casino or the Roku Bet offering, we encourage you to contact us first so that we can try to resolve the issue directly. You can reach us using the following channels:

  • Email (data protection and general support): support@rokubet.casino
  • Website contact / live chat: via the support options available on https://rokubet.casino
  • Postal contact: Data Protection Contact, Abudantia B.V., registered in Curaçao (full registered office details available on request)

Internal complaint procedure: When we receive a privacy-related complaint, we will acknowledge receipt, investigate the matter and respond with the outcome and any remedial measures we consider appropriate. Our goal is to respond to privacy complaints within one (1) month, although more complex cases may take longer; if so, we will keep you informed.

Regulatory and supervisory authorities: In addition to contacting us, you have the right to lodge a complaint with a data protection authority or relevant regulator, in particular in the country of your habitual residence, place of work or place of the alleged infringement. Depending on your location and the nature of the issue, you may contact, for example:

  • United Kingdom: the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom (www.ico.org.uk).
  • European Union / EEA: your local data protection authority, whose contact details are available on the European Data Protection Board website (edpb.europa.eu).
  • Mexico: for individuals located in Mexico, the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) (www.inai.org.mx), in accordance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties.

Gaming regulator complaints: If your complaint relates specifically to our gaming services and you have not been able to resolve the issue with us, you may also submit a complaint to our licensing authority in Curaçao, Antillephone N.V., via their online complaint form at https://certs.gaminglicences.com/complaints. Please note that response times from the regulator may vary and can extend beyond three months.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments, or our internal practices. The "Last updated" date at the end of this Policy indicates when it was most recently revised. Any new version will take effect when it is published on rokubet.casino, unless a later effective date is specified.

For material changes that significantly affect your rights or how we process personal data (for example, new types of processing, new categories of recipients or changes in international transfer mechanisms), we will provide additional notice in advance, where feasible. This may include:

  • sending you an email notification to the address associated with your account;
  • displaying a prominent notice or banner on rokubet.casino;
  • providing an alert or message within your account dashboard.

Where required by law or where we consider it appropriate, we will give you at least thirty (30) days' notice before material changes take effect, so that you have time to review the updated Policy and decide whether to continue using our services. If you do not agree with the updated Policy, you may close your account and request applicable rights (including data deletion subject to legal retention obligations) as described in the "Your Rights" section.

Last updated: 6 November 2025.