Responsible Gaming

Responsible gaming means treating every bet at rokubet.casino as entertainment, not a way to earn income or solve financial problems. This page explains how players using Roku Bet on the Roku Bet platform can observe their own behaviour, recognise risks, and use the tools we provide to stay in control. Roku Bet supports UK players with clear information, practical safer-gambling tools, and access to independent professional help whenever gambling stops being fun.

Roku Bet is operated by Abudantia B.V. under remote gaming licence 8048/JAZ2014-034 issued by Antillephone N.V. in Curaçao. Although Roku Bet is not licensed by the UK Gambling Commission and certain UK statutory protections (including UKGC dispute schemes and GamStop coverage) do not apply, Roku Bet voluntarily aligns many of its internal procedures with established UK safer gambling standards and signposts UK-based support services. Our priority is that you play consciously, within your means, and with full awareness of the potential risks.

If you feel that your gambling is no longer under control, you should stop playing immediately, use the limit and self-exclusion tools described below, and contact our support team at support@rokubet.casino or via live chat for assistance.

Risk Awareness

Gambling involves financial and psychological risks. It may lead to loss of money, stress, and relationship or work problems. Understanding early-warning signs helps you decide whether to continue, reduce, or stop your gambling activity altogether.

Warning Signs of Problem Gambling

• Spending more time or money on rokubet.casino than you originally planned, or chasing losses with larger bets.
• Thinking about gambling frequently outside of play (for example at work, with family, or when you should be focused on other tasks).
• Borrowing money, using overdrafts or credit cards, or selling possessions in order to continue gambling.
• Hiding or lying about the amount of time or money you spend gambling from family, friends, or colleagues.
• Feeling irritability, anxiety, guilt, or low mood when you cannot gamble or when you try to reduce your gambling.
• Neglecting work, studies, or family responsibilities because of gambling sessions or recovery from them.
• Seeing gambling as a solution to financial or personal problems instead of entertainment.

If several of these warning signs apply to you, your gambling may already be problematic and you should consider using our limit tools or self-exclusion and seek independent professional support.

Quick Self-Assessment

The following questions are for your private self-reflection. Answer "yes" or "no" honestly:

• In the last 12 months, have you spent more money on gambling than you could comfortably afford to lose?
• Have you needed to increase your stake size to feel the same level of excitement?
• Have you tried to win back money you have lost by returning to gamble as soon as possible?
• Have you ever gambled with money intended for bills, rent, credit payments, or other essential expenses?
• Have you felt guilty, ashamed, or depressed about your gambling behaviour?
• Have people close to you expressed concern about how much you gamble?
• Have you struggled to cut down or stop gambling, even when you intended to?

If you answered "yes" to one or more questions, we strongly encourage you to set or tighten your limits at rokubet.casino, consider self-exclusion, and contact an independent support organisation such as GamCare or Gambling Therapy for a more detailed assessment.

Limits & Tools

Roku Bet provides a range of tools to help you consciously manage your play. These tools are available to all eligible customers aged 18 or over and are designed to support UK players in line with recognised safer gambling standards, even though our licence is issued in Curaçao.

Deposit Limits

You can set daily, weekly, and monthly deposit limits to control how much real money you add to your Roku Bet account at rokubet.casino.

1. Access your account: Log in to rokubet.casino and go to "My Account" (or equivalent profile icon in the site header).
2. Open responsible gaming settings: Select "Responsible Gaming", "Limits" or a similarly named section.
3. Choose deposit limit type: You can usually set:
   • Daily limit - maximum you can deposit in any 24-hour period.
   • Weekly limit - maximum you can deposit from Monday-Sunday (or a rolling 7-day period).
   • Monthly limit - maximum you can deposit in a calendar month.
4. Enter your amounts: Choose realistic figures based strictly on discretionary income (money you can afford to lose) and type the maximum amounts in the relevant fields, for example:
   • Daily: £20
   • Weekly: £50
   • Monthly: £100
5. Confirm and save: Check your entries carefully, then click "Save" or "Confirm". We encourage you to record your limits and review them regularly.

Important: Lowering your limits normally takes effect immediately or as soon as technically possible. Increasing your limits may only take effect after a cooling-off period (for example 24 hours or longer), and you may be asked to confirm your decision again. Roku Bet reserves the right to refuse or delay limit increases where we identify potential risk.

Time and Session Limits

Controlling the time you spend gambling is as important as controlling the money you stake. Roku Bet provides in-session tools to help you observe, expand, and reflect on your playing patterns.

• Session timers / reality checks: You may enable pop-up reminders that appear after a specified period (for example every 30, 60, or 120 minutes) informing you how long you have been playing and your net result. When the reminder appears, you can choose to log out or continue playing.
• Daily play reminders: In your responsible gaming settings, you can opt in to receive summary notifications or on-site messages when you reach a certain amount of active play time in a day.

To enable these tools, go to "My Account" -> "Responsible Gaming" (or equivalent) and switch on the desired timers, then set the reminder intervals that suit you. We recommend conservative settings (for example 30-60 minutes) to support conscious play.

Time-Out (Short-Term Breaks)

If you want to take a short break without closing your account for a longer period, you can request a temporary "Time-Out". During a Time-Out you will not be able to place bets or make deposits on rokubet.casino.

1. Navigate to Time-Out: From "My Account" open "Responsible Gaming" and select "Time-Out" or "Short Break". If this option is not visible, contact support via live chat or email at support@rokubet.casino and request a Time-Out.
2. Select the duration: Choose a break of at least:
   • 24 hours
   • 48 hours
   • 72 hours
   • or another offered short-term period
3. Confirm your decision: Read the explanation of what a Time-Out means, then confirm. Your Time-Out will be applied as soon as reasonably practicable.

During an active Time-Out you will not be able to deposit or wager. You may still contact customer support for account or withdrawal-related queries, subject to verification checks and our Terms and Conditions.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel at risk of, or already affected by, gambling-related harm. It blocks access to your Roku Bet account on rokubet.casino for a longer period so that you cannot place bets or use certain account features.

How to Request Self-Exclusion

1. Via your account (where available):
   • Log in and go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly named section).
   • Carefully read the information about self-exclusion and its consequences.
   • Select a self-exclusion period and confirm your request.
2. Via customer support (primary method for Roku Bet):
   • Send an email from your registered email address to support@rokubet.casino with the subject line "Self-Exclusion Request - UK".
   • Include your full name, date of birth, registered address, and your Roku Bet username or account ID.
   • State clearly that you wish to self-exclude and specify the desired exclusion period (see below).
   • You may also request self-exclusion via live chat by confirming the necessary personal details and period.

Once we receive a clear self-exclusion request, Roku Bet will process it as soon as reasonably possible and confirm by email when the exclusion has been applied.

Self-Exclusion Periods

Subject to the options available in the interface at the time of your request, you may request one of the following minimum periods:

• 6 months
• 1 year
• 2 years
• 5 years
• Lifetime (indefinite) - you request that your account remains closed permanently for gambling purposes.

Once a self-exclusion is active, it cannot normally be cancelled or reduced before the end of the agreed period. For indefinite self-exclusion, any future request to reopen the account will be subject to strict internal review and may be refused in order to protect you.

Consequences of Self-Exclusion

• Login and play: You will not be able to log in, deposit, or place bets on rokubet.casino while self-excluded.
• Marketing communications: We will take reasonable steps to stop sending you marketing material related to gambling once your self-exclusion has been processed, though you may still receive essential service or regulatory messages.
• Remaining balances: If you have a positive real-money balance when your self-exclusion is applied, you may contact support@rokubet.casino to request a withdrawal, subject to verification, AML checks (as described in our AML Policy), and our Terms and Conditions.
• Multiple accounts: You must not attempt to open new accounts while self-excluded. If we identify linked accounts, we may close them and void bets or bonuses placed in breach of self-exclusion.

Important UK note: Roku Bet is licensed in Curaçao, not by the UK Gambling Commission. Therefore, our self-exclusion applies only to your Roku Bet account on rokubet.casino and not to other operators. To enhance protection across UK-licensed gambling sites, we strongly recommend registering with the national GamStop self-exclusion scheme (see Support Resources below).

Support Resources

Professional, independent help is available if you are concerned about your gambling or the gambling of someone close to you. All support organisations listed below are separate from Roku Bet and offer confidential advice to individuals in the UK and internationally.

Local Support for UK Players

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential advice, emotional support, and can refer you to local counselling services.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools, forums, and structured treatment options.
• BeGambleAware: The website begambleaware.org provides information, self-assessment tools, and links to NHS and third-sector treatment services across the UK.
• NHS Gambling Services: In England, you may be able to access specialist problem gambling clinics via the NHS. Speak to your GP or visit nhs.uk for details.
• Gordon Moody: A UK charity providing residential treatment and online support for people severely affected by gambling harm. See gordonmoody.org.uk.

These services operate independently of Roku Bet. We encourage UK players to use them alongside our internal tools whenever gambling begins to feel difficult to control.

International Support Organisations

Gambling Therapy and Gamblers Anonymous provide global online support and in-person meetings in many countries. They are suitable both for players and for affected family members and friends.

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): UK-based players can enrol free of charge with gamstop.co.uk to self-exclude from online gambling sites licensed by the UK Gambling Commission. Note: Roku Bet operates under a Curaçao licence and is not part of GamStop. However, we strongly recommend that UK residents who are experiencing harm register with GamStop in addition to using Roku Bet's own self-exclusion.
• RGIAJ (Spain): Spanish residents may register with the official Registro General de Interdicciones de Acceso al Juego (RGIAJ), a national register that prevents access to licensed gambling operators in Spain.
• Other national schemes: Many jurisdictions have their own self-exclusion or interdiction registers. Players resident outside the UK should consult their local regulator or government websites for details.

• Gamban: A paid blocking application that can be installed on devices to block access to a wide range of gambling websites and apps. Visit gamban.com.
• BetBlocker: A free gambling-blocking tool available for multiple devices, allowing you to restrict access to thousands of gambling sites. See betblocker.org.
• Device and payment controls: You can also use parental controls, browser extensions, and bank-level gambling blocks (where offered by your bank or card issuer) to reduce or prevent gambling transactions.

Family Support Resources

• GamCare Family & Friends: GamCare provides specific resources and forums for people affected by someone else's gambling.
• Gamblers Anonymous (GA) and GamAnon: GA is a fellowship for people with gambling problems; GamAnon supports their families and friends. See gamblersanonymous.org for meeting information.
• Gambling Therapy - Family & Friends: Online support groups and forums for relatives and partners affected by gambling.

All of these services treat your information confidentially within their own policies. Roku Bet does not receive information about your contact with these organisations unless you choose to share it with us.

Help for Family

Gambling-related harm often affects not only the person who gambles but also their family, partners, and friends. If you are worried that someone close to you is experiencing problems with gambling, it is important to seek support for yourself as well as encouraging them to get help.

Talking to Someone About Their Gambling

• Choose the right moment: Aim to speak when both of you are calm, not during or immediately after gambling sessions, and without alcohol or other distractions.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than accusing or blaming ("You always...").
• Be specific: Mention concrete examples, such as missed bills, secrecy about accounts, or changes in mood, rather than general criticism.
• Encourage, do not threaten: Emphasise that help is available and that seeking support is a sign of strength, not weakness.
• Set clear boundaries: Decide what you can and cannot do (for example, you may decide not to lend money) and communicate these boundaries calmly and consistently.

Family Support Groups and Resources

• GamCare family services: GamCare provides advice and counselling for affected others. Visit gamcare.org.uk and look for "Friends and Family" resources.
• GamAnon: A support fellowship for relatives and friends of people with gambling problems, often meeting alongside Gamblers Anonymous groups. See gamblersanonymous.org for local or online options.
• Gambling Therapy - Family & Friends: Online forums and group support for those affected by someone else's gambling, available at gamblingtherapy.org.

Recommended Next Steps

• Consult a health professional: Speak to your GP or a mental health professional about the impact of gambling on your wellbeing. They can help you access psychological support such as cognitive behavioural therapy (CBT).
• Use helplines: Call the National Gambling Helpline on 0808 8020 133 for confidential advice on how to support the person you are concerned about and how to protect yourself.
• Consider financial advice: If debts or financial harm are involved, contact a reputable, free debt-advice service in the UK for budgeting and creditor negotiation support.
• Protect your finances: Review any joint accounts, shared credit facilities, and access to cash or cards, and consider steps to limit further financial harm, taking independent legal or financial advice where necessary.

Operator's Commitment

Roku Bet, operated by Abudantia B.V., is committed to identifying and reducing gambling-related harm for players using Roku Bet on rokubet.casino. While our operations are regulated by Antillephone N.V. in Curaçao under licence 8048/JAZ2014-034, we aim to apply safer gambling measures consistent with recognised UK industry standards.

Internal Risk Checks and Behaviour Monitoring

We use a combination of automated systems and manual reviews to monitor accounts for indicators of potential gambling harm, including but not limited to:

• Unusually high or rapidly increasing deposits, especially where inconsistent with previous account activity.
• Extended play sessions without breaks, repeated overnight sessions, or play at times that may indicate loss of control.
• Repeated attempts to chase losses by increasing stake size after significant losses.
• Frequent requests for limit increases shortly after setting or lowering limits.
• Patterns of declined transactions or other behaviour suggesting financial stress.
• Information provided to our support team indicating emotional distress or concerns about control.

Where such patterns are identified, we may apply safeguards such as additional warnings, temporary restrictions, or a requirement to set limits before further play.

When We May Contact You

In line with our safer gambling obligations and AML policy (https://rokubet.casino/en/aml-policy), Roku Bet support staff may proactively contact you when risk indicators are detected. This may include:

• Sending in-account messages or emails highlighting observed behaviour and reminding you of available safer gambling tools.
• Inviting you to review and adjust your deposit, loss, or time limits.
• Requesting additional information about your circumstances or the affordability of your gambling activity, where appropriate.
• Suggesting that you take a Time-Out or consider self-exclusion if signs of harm are significant.

In higher-risk situations, or where we believe continued gambling could seriously harm you, Roku Bet may impose limits or restrictions on your account or proceed to close or self-exclude the account in line with our internal policies, even if you have not requested this. Our decisions will aim to balance your freedom to gamble with our responsibility to reduce harm.

Complaints and Regulatory Oversight

• Internal complaints: If you are dissatisfied with how Roku Bet has handled any responsible gaming issue, you should first contact our support team via live chat or support@rokubet.casino, clearly stating your complaint. We will investigate and respond within a reasonable timeframe.
• Regulator complaints: If, after completing our internal process, you remain unhappy, you may submit a complaint to Antillephone N.V. using the online form at https://certs.gaminglicences.com/complaints. Please note that regulator response times can exceed three months.
• Licence verification: You can verify our licence details at validator.antillephone.com (if validation for the current domain is not available, you may also see references to the historical domain rokubet.com).

UK consumer notice: Because Roku Bet is not licensed by the UK Gambling Commission, UK-specific dispute resolution schemes and compensation arrangements applicable to UK-licensed operators do not apply to your account. You should take this into account when deciding whether our services are appropriate for you.

Updates

Roku Bet may update this Responsible Gaming page from time to time to reflect changes in our internal policies, regulatory expectations under our Curaçao licence, technical features available on rokubet.casino, or best practice in UK and international safer gambling standards.

• Website updates: The latest version of this page will always be published at https://rokubet.casino/en/responsible-gaming. We recommend that you review it regularly.
• In-site notifications: Significant changes may be highlighted via banners, pop-up notifications, or messages in your account area when you next log in.
• Email communication: Where the changes are material and affect your rights or our responsible gaming tools, we may notify you using the email address registered to your account. Please ensure your contact details remain up to date.
• Terms and policies: Related documents, such as our Terms and Conditions, Privacy Policy, and AML Policy, may also be updated and should be read together with this page.

Last updated: 6 November 2025.

Contact & Feedback

If you have any questions about responsible gaming, wish to apply or adjust a limit, request self-exclusion, or provide feedback on our safer gambling measures, you can contact Roku Bet using the channels below.

Responsible Gaming Contact Details

• Email (primary contact): support@rokubet.casino - available 24/7 for general support, limit changes, Time-Out and self-exclusion requests, and responsible gaming queries. Please include "Responsible Gaming - UK" in the subject line for faster routing.
• Live chat: Accessible on rokubet.casino via the chat icon or "Support" section, generally available 24/7. You may request to discuss safer gambling options, limits, or self-exclusion with a trained agent.
• Telephone: Roku Bet does not currently operate a dedicated responsible gaming telephone line. UK players requiring immediate telephone support should contact the independent National Gambling Helpline on 0808 8020 133 (GamCare), available 24/7.

Responsible Gaming Feedback Form

You may also use the following form to request support or provide feedback specifically related to responsible gaming and self-control measures. Submitted information will be processed in accordance with our Privacy Policy and used to handle your request and improve our safer gambling services.

Full name (as on account):

Registered e-mail address:

Roku Bet username / account ID:

Request type:
Please select... Information about responsible gaming tools Set or adjust deposit / time limits Request Time-Out (short break) Request self-exclusion I am concerned about my gambling General feedback / suggestions

Details of your request / concerns:

I confirm that I am at least 18 years old and that this request relates to my own account at rokubet.casino.

Submit responsible gaming request

Please note that electronic communications are not completely risk-free. You should not include sensitive payment information (such as full card numbers) in emails or in this form. Our team may ask you to complete additional verification steps, in line with our AML and KYC obligations, before acting on certain requests.

Reminder: Gambling at rokubet.casino is strictly limited to persons aged 18 or over. If we identify that an account has been opened or used by an underage person, the account will be closed, bets may be voided, and any funds handled in accordance with our Terms and Conditions and applicable law.